Communications Dispatcher II-Per Diem

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Communications Dispatcher II-Per Diem

Salary

$34.63 - $41.09 Hourly

Location

CA 94804, CA

Job Type

Part Time

Job Number

19-OC-643

Department

Police Department

Opening Date

10/25/2022

Closing Date

10/25/2022 3:57 PM Pacific

Introduction

Under general supervision, the Communications Dispatcher II (Per-Diem) receives emergency and non-emergency calls from the public, including cellular telephone users, requesting services; dispatches emergency police, fire, and other public safety units in a coordinated manner; operates various communications equipment; and performs other related work as required. This is an as-need, temporary position. Hours will vary depending on the scheduling needs of the department. 
 
CLASS CHARACTERISTICS
 
The Communications Dispatcher II (Per Diem) is a journey - level dispatcher of emergency public safety personnel, who works on a temporary, as-needed basis.  The incumbents have prior dispatcher experience, have demonstrated proficiency in the techniques and methods of radio dispatching involving public safety operations, and are capable of handling emergency situations requiring independent judgment as to the correct course of action where unprecedented situations may arise. The Communications Dispatcher II (Per Diem) is distinguished from the Communications Dispatcher II class in that incumbents work on an as-needed bases, are not guaranteed hours and they will not work more than 1,000 hour per fiscal year. 
 

Position Description and Duties

  1. Receives emergency and non-emergency calls, complaints, and inquiries from the public.
  2. Evaluates information to determine jurisdiction, priority, staff availability and equipment needed.
  3. Dispatches police, fire, and other public safety units, in accordance with established procedures, and based on the nature of the call, staff availability, assigned geographical area and location of the call.
  4. Provides responding units with pertinent information such as suspect information; warrant, probation and parole information; vehicle registration status; license status; premise and subject history; and location of Knox boxes and hideaway keys.
  5. Operates a variety of communication equipment including radio transmitters and receivers, computerized communications terminals and keyboards, multi-line telephone equipment, and City-wide camera monitoring equipment.
  6. Retrieves information in response to requests from police and fire units, and monitors and maintains status and location of units.
  7. Provides callers with established instructions for emergency medical situations.
  8. Handles more complex situations that demand a higher level of knowledge and skills.
  9. Prepares records and logs.
  10. Provides information to the public by telephone; advises them on what agency to contact for services not provided by the City. 
  11. Contacts other agencies to coordinate public safety and mutual aid operations.

Minimum Qualifications

Experience/Training
 
Eighteen months (18) of full-time experience performing public safety dispatch duties, the ability to type a minimum of 30 words per minute, and qualifications listed below.
 
Certification
Successful completion of a POST certified 120-hour Public Safety Complaint/Dispatchers' Basic course and/or possession of a certificate for the POST Equivalency Examination. Candidates must submit proof along with their application.
 
General Knowledge of:
Main streets, major buildings, and geographical areas of the cities of Richmond, San Pablo (including Contra Costa College), El Cerrito and Kensington.
 
Principles and processes for providing customer service.
 
Knowledge of communication devices and equipment.
 
Ability to:
Accurately dispatch public safety equipment in a coordinated manner.
 
Verbally communicate, obtain, retain and analyze information from distraught or incoherent callers regarding their needs.
 
Interpret written instructions, policies, rules and other materials used in performing dispatching duties.
 
Quickly sort and prioritized information regarding multiple incidents.
 
Relay messages exactly as received.
 
Operate computerized communications terminals.
 
Use good judgment as to when to act independently and when to refer situations to a supervisor.
 
Speak clearly and concisely in English.

React quickly, accurately, and calmly in handling emergency calls for assistance.
 
Prepare records and reports and maintain files.
 
Work independently.
 
Solve problems and explain work instructions to Communications Dispatcher I's and Call Takers.
 
Follow written and oral directions.

ADDITIONAL REQUIREMENTS
  • No felony convictions.
  • No use of the following drugs within the past five (5) years: Cocaine, Hallucinogens, LSD, Heroin, Methamphetamine, MDMA (Ecstasy),  Psilocybin (Mushrooms).
  • No use of the following drug within the past one (1) year: Marijuana (Cannabis).
  • Successful candidates must pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, credit check, and a check of drug use history.

COVID-19 VACCINATION REQUIREMENT
The City’s policy is that all persons hired on or after October 18, 2021, must be fully vaccinated, including the booster, for COVID-19. New employees will be required to provide proof of complete vaccination or have an approved medical or religious accommodation before employment may commence. If you have any questions regarding this policy, please contact Human Resources. 

Additional Information

APPLICATION AND SELECTION PROCESS
 
Applicants must apply online and submit: (1) a completed City of Richmond employment application and supplemental questions; AND (2) proof of completion of a POST-certified 120-hour Complaint/Dispatchers' Basic course or possession of a certificate for the POST Equivalency Examination.  INCOMPLETE APPLICATIONS WILL BE SUBJECT TO REJECTION. 
 
SELECTION PROCESS:  All candidates who submit a completed City of Richmond Employment Application will be evaluated based on job-related qualifications criteria.  The better-qualified candidates may be invited to continue in the selection process.  The selection process will include an interview.  The successful candidate must pass a thorough background investigation prior to appointment.
 
 
IMMIGRATION REFORM CONTROL ACT:  In compliance with the Immigration Reform Control Act of 1986, individuals offered employment by the City of Richmond will be required to show documentation of eligibility to work in the United States as a condition of employment.
 
NON-DISCRIMINATION POLICY:  The City's policy prohibits discrimination against any applicant on the basis of race, color, age, physical or mental disability, religion, creed, sex, sexual orientation or national origin.

GENERAL BENEFITS
Fringe benefits are similar for most city employees. However, benefits may differ, depending on the employee representation unit to which the employee's job classification is assigned.
THE FOLLOWING INFORMATION APPLIES TO PERMANENT FULL-TIME EMPLOYEES ONLY
 
Working conditions: Five days, 37.5 hours per week are basic hours of employment for City employees at the Civic Center and other City offices, 40 hours per week for all other City employees. Overtime is paid to eligible employees and certain job classes receive a per hour differential for shift work.

Holidays: Most employees receive 12 paid holidays. In addition, employees receive 5 days plus 2 hours floating holidays per calendar year.

Medical: The city participates in the California Public Employees Retirement System (CalPERS) Medical Plans. Coverage is available for the employees spouse and/or dependents. 

Dental/Vision: Employees receive a City-paid plan for employees and dependents.

Misc. Benefits: Meal allowance and uniform reimbursement is available for eligible employees.

Vacation: most employees accrue annual vacation as follows:
10 days - first 3 years of service
15 days - 4-14 years of service
20 days - 15-22 years of service
25 days - 23-29 years of service
30 days- 30+ years of service

Sick Leave:  Employees accrue one day of paid sick leave per month. There is no limit on number of days an employee can accumulate.

Retirement:  The City pays the employer portion to the CalPERS; the employee pays the employee portion. The City does not participate in the social security system.

Selected positions may require Department of Justice clearance and tuberculosis testing.
Employee Benefits information is available on the City of Richmond Human Resources website.

The Memorandum of Understanding (M.O.U.) is available on the City of Richmond website.

THE INFORMATION ON THIS BULLETIN IS SUBJECT TO CHANGE AND CONSTITUTES NEITHER AN EXPRESSED NOR IMPLIED CONTRACT.

01
The purpose of this supplemental questionnaire is to gather information to evaluate your qualifications for this position. In order for your application to receive further consideration, you must submit a complete application and provide clear, concise but detailed responses to all supplemental questions by the final filing date and time. Where applicable, responses to the supplemental questions must match the information provided in the "Work Experience" and "Education" sections of your application. Omitted information will not be considered or assumed. Failure to follow these instructions will result in disqualification. I acknowledge that I have read, understand, and agree to the above.
  • Yes
  • No
02
Do you have any felony convictions?
  • Yes
  • No
03
Have you used any of the following drugs within the past five (5) years: Hallucinogens, Psilocybin (Mushrooms), LSD, MDMA (Ecstasy), Cocaine, Methamphetamine, Heroin?
  • Yes
  • No
04
Have you used Marijuana (Cannabis) within the past two (2) years?
  • Yes
  • No
05
Do you have any misdemeanor convictions? Having a misdemeanor conviction will not automatically disqualify you from continuing in the selection process. Each case will be given individual consideration based on job relatedness.
  • Yes
  • No
06
If you have a misdemeanor conviction, please provide the following information: 1) description of conviction(s); 2) Date of convictions; 3) State where conviction(s) occurred; 4) Charge(s); and 5) Penalty/Disposition. If no conviction, write "N/A".
07
Select the response that best describes the number of years/months of experience that you have performing public safety dispatching duties full-time.
  • At least 18 months of experience.
  • At least 2 years of experience.
  • At least 3 years of experience.
  • Less than 18 months of experience.
08
Have you completed a POST certified 120-hour Basic Dispatcher course and/or do you possess a certificate for the POST Equivalency Examination? This is a minimum requirement for this positon.
  • Yes
  • No
09
Did you attach proof that you have completed a POST certified 120-hour Basic Dispatcher course and/or possess a certificate for the POST Equivalency Examination?
  • Yes
  • No
10
Can you type at least 30 net words per minute? If you are hired and you are not able to type at least 30 net words per minute, your employment with the City will be terminated.
  • Yes
  • No
11
I understand that if I am successful in the selection process for this position, I may be selected to continue in the background process; and that in order to be considered for this position, I must pass a thorough background investigation, which may include a criminal history check for job-related convictions, fingerprinting, a polygraph test, a credit check, and a check of drug use history.
  • Yes
  • No
12
I certify that all of the information provided on my application and supplemental questionnaire is true to the best of my knowledge and that I understand that all information is subject to verification and that falsified information will result in disqualification or dismissal (if hired).
  • Yes
  • No

Required Question

Employer
City of Richmond (CA)
Address
450 Civic Center Plaza, Suite 310

Richmond, California, 94804-1630
Phone
510-620-6602
Website
https://www.ci.richmond.ca.us
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